HOW DO I BOOK AN EVENT OR SERVICE?
We are so excited to be part of your special moments! There are a few ways you can contact us; via email, on Instagram or on the contact page here on our website!
WE TALKED ABOUT DECOR, IS MY ORDER CONFIRMED?
Conversations are not confirmations. Your order/service is not confirmed until payment is received. For prop rentals, both signed agreement and payment must be received to secure your date..
HOW CAN I EXPLAIN MY VISION?
Inspiration pictures are perfect for sharing your vision with us! Pinterest and Instagram are great for this! Once we have an idea of your vision, we will work with you to bring that vision to life.
HOW MUCH NOTICE DO YOU REQUIRE?
We book months in advance. Although we do our best to accommodate all orders, we kindly ask you provide as much notice as possible. Last minute orders and bookings may not be fulfilled.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept cash, email money transfers, and most major credit cards.
I'M PLANNING ON PICKING UP MY ORDER, WHERE ARE YOU LOCATED?
We are conveniently located right off Highway 427 and Burnhamthorpe in Etobicoke.
DO YOU REQUIRE A RETAINER FEE? IF SO HOW MUCH? WHEN IS THE BALANCE DUE?
Yes, a retainer fee is required to secure Piccolo Parties for any event. A 50% retainer fee is required if your event is over a month away from the date of inquiry. The balance will be due 14 days prior to your event date. If your event is less than one month away, full payment is required. Full payment is required prior to your event date.
WHAT IS YOUR COVID CANCELLATION POLICY?
We understand that we are living in uncertain times, and that lockdowns have been put in place restricting and affecting the event industry. Unfortunately we can not issue refunds of any kind as the materials for your event have been purchased ahead of time. We can work with you to try to reschedule your event at a later date, given the date is available and within one year from the original event date.
I SEE YOU HAVE RENTALS, CAN I RENT ITEMS FROM YOU?
Yes you certainly can rent our props. A security deposit, and photo of ID is required for all rentals. Rental rates are charged per day. It is the client's responsibility to ask for measurements and dimensions to ensure you have the proper means of transportation.
DO YOU DELIVER?
Yes we do! A delivery/pick up fee will be applied to any orders that require delivery and/or pick up. Delivery is available for orders over $150 and calculated at $2/km.
I WANT TO CANCEL MY ORDER, DO I GET A REFUND?
Refunds of any kind will not be issued. All payments are non refundable, with the exception of security deposits for rental items. You may request to reschedule your event for another day, so long as the day is available and within 6 months of the original event date.
I WANT TO CANCEL MY EVENT, DO I GET A REFUND?
You may request to postpone or reschedule your balloon order/rentals/personalized items up to 7 days before the date and time of the event. Refunds of any kind will not be issued. You may transfer your order to a different date, so long as the date is available and within 6 months from the original event date. Any changes to original order, will be subject to additional fees. The above policy does not apply to cancellations 72 hours before an event or scheduled order delivery/pick up, due to items and products being purchased in preparation for your original agreement.
DO YOU SELL FLAT/DEFLATED BALLOONS?
Yes we do! Pick up is in Etobicoke, or the balloons can be shipped at buyer's expense.
WHAT IS THE PROCESS FOR ORDERING A PERSONALIZED GIFT
If you have an idea in mind, we welcome any inspiration photos! All personalized/custom orders must be paid in full prior to production. Once payment is received, we will go ahead and create a mock up/sample of the design. Once you approve the design, we will commence with production. Any changes made after approval are subject to additional fees. We will only allow a maximum of three edits.
HOW DO I CARE FOR MY PERSONALIZED GIFTS?
All personalized and custom vinyl orders come complete with a care card!